In order to obtain the services of www.colombiawebs.com, every client must be of legal age (18 years old) and legally able to enter into contractual commitments and acknowledges that he/she has read the present contract in all its clauses.
By contracting our services it is understood that the client, the contracting party, certifies that he/she has read, understands and accepts each of the Conditions that make up this document and that he/she wishes to contract the services of www.colombiawebs.com under the terms established in these General Conditions.
www.colombiawebs.com reserves the right to revise and modify these General Conditions for the contracting of its hosting services.
Price of services: The Client acknowledges the nature of the services provided and the fees and charges, which were initially communicated to him/her. The Customer is aware that the Company may change the specified rates and charges at any time. The offers are contingent and depend on the acquisition and maintenance of the cost of services, including the fees charged to the Company by its suppliers.
New accounts and domain transfers: All new accounts or accounts transferred from other servers will be registered and entered in our domain name servers (DNS) within 48 working hours. However, due to unforeseen complications this process can sometimes take up to 72 business hours. In addition to the time it takes to register your service in our network, in both cases, the Client must consider the time it takes for the Registrant to update the data of our servers in your domain.
Pornographic, erotic or adult content is permitted.
NO. Hosting adult content generates that the IPS of the server where it is located are marked by web authorities that are against pornography and child pornography and this affects the positioning of the customers' websites, also these websites are more susceptible to attacks by viruses, malware, hackers and other threats that may affect the security of the server.
Chinese forums are not allowed on our network. These sites require a lot of CPU usage. They almost require a dedicated server to function properly. If they are found on any server we will suspend them, and charge a fee to the ADMIN if they are the cause of a CPU Damage. Admin charges are generally over USD $ 25 per hour.
You are responsible for any misuse of your account, even if the inappropriate activity was entrusted by a friend, family member, guest or employee. Therefore, you should take steps to ensure that others do not have unauthorized access to your account. In addition, you may not use your account to practice a security breach of another account or to attempt to gain unauthorized access to another network or server.
In the Unlimited Accounts your storage amount goes up to 100 Gigabytes, it is really unlimited as it is a sufficient amount for any corporate project. However these accounts should not be used to receive any media files, any video files, large files, Warez, any files. It should be used only for standard practices. If you have a concern (a questionable interest) open a Ticket Support ticket. If you know that your site is going to use an abnormal usage, and you hire knowing this, we will require you to get a dedicated server. If you have any questions please contact us. Abnormal usage is something that a shared server would not be able to provide. Again Please contact us for approval if you feel you may fall into this clause please contact us.WWW.COLOMBIAWEBS.COM will not be liable for any refund, damages or loss of data if your account is terminated for violations.
DUTIES, RIGHTS AND OBLIGATIONS OF OUR SERVICES
Customers with monthly payments or installments
We are very strict on this issue. Payment must always be made on the agreed date. If you are 4 days overdue, we will be forced to suspend your account. After 30 days, an additional fee of USD $ 15 (fifteen US dollars) will be charged for the reactivation of the account. In all cases we reserve the right to cancel the accounts of customers who do not demonstrate punctuality and commitment in their payments. In the event of any difficulty in making a payment on the indicated date, the customer should contact www.colombiawebs.com to explain the situation and, exceptionally, a special payment deadline may be granted.
Loss of data
www.colombiawebs.com is not responsible for loss of data on the server caused by users, failures in our system or updates on our servers. It is the user's responsibility to maintain a backup copy of the site. It is also the user's responsibility to keep the webmail system's e-mails safe. www.colombiawebs.com will make weekly backups of our servers but the customer is responsible for the fact that it may not be possible to restore the system back to the original data. We will make every effort to restore the data, but success is not fully guaranteed.
In the Unlimited Accounts your storage amount goes up to 100 Gigabytes, it is really unlimited as it is a sufficient amount for any corporate project. However these accounts should not be used to receive any media files, any video files, large size files, warez, any files. It should be used only for standard practices. If you have a concern (a questionable interest) open a Ticket Support ticket. If you know that your site is going to use an abnormal usage, and you hire knowing this, we will require you to get a dedicated server. If you have any questions please contact us. Abnormal usage is something that a shared server would not be able to provide. Again Please contact us for approval if you feel you may fall into this clause please contact us.WWW.COLOMBIAWEBS.COM will not be liable for any refund, damages or loss of data if your account is terminated for violations.
Domain transfer delays
www.colombiawebs.com is not responsible for delays in domain registrations and DNS transfers caused by third parties or by the user who purchases our services.
DUTIES, RIGHTS AND OBLIGATIONS OF OUR SERVICES
The commercial support is provided by means such as chat and telephone, the technical support is provided through tickets through our customer area, however, if we observe the disrespect by the user to our support staff of any of our areas, the company will cancel the service without the right to refund the money.
Disrespect: Disrespect is a form of aggression or coercion that deteriorates relationships between people and generally occurs when we employ some of the following relationship-destroying habits: criticizing, blaming, complaining, whining, chanting, threatening, punishing, and bribing.
Forms of Irrespect that generate the cancellation of the service
1) Using rude, impolite or foul language, as it may be perceived as disrespectful or hurtful to someone in our company.
2) Verbally, psychologically or physically assaulting or violating oneself, another human being or an institution, as this violates the dignity and integrity of the person being assaulted. The right to life and honor is enshrined as a fundamental human right.
3) Disrespect or deteriorate the institutional image of our company in any of the following behaviors: Speaking inappropriately of our company in forums, web pages, radio, television or other media, this in addition to generating the respective cancellation of the service, will result in criminal proceedings (slander and libel) and civil damages.
If you initially purchase a plan and within the first 15 days, you wish to change the plan for a similar one, the value paid will compensate that new plan, however, this change will have an additional charge of USD $ 10.
Expiration of Services
Normally, our billing and customer service systems try to remind the customer of the due date of their services, through an email or a reminder one month in advance.
However, if in any case, you have not received the reminder of the expiration of your plan, you can make the consultation of the same, through our customer area or chat where you will be informed of the status of the same.
In any case, weekly, we are eliminating accounts from our servers, that we observe that their services were not renewed, therefore the company does NOT respond if you have vital information that may be lost at the time of expiration of the service, we reiterate the customer must ensure the expiration of their services.
Services for monthly payments
We are strict in the collection of our services, therefore we permanently send our customers reminders of payment of services in the cuts, to make their payments, however if you have trouble paying the services, you must send us an email to firstname.lastname@example.org where you inform us the request for extension, which will not exceed 3 working days and this will not be accepted permanently.
Similarly, if you have a plan with monthly payments, and you do not receive an invoice, you are NOT obligated to pay, so in the event that this happens, you should contact immediately with the billing system, to generate your invoice and make the respective payment of the same.
If you do not pay, whether with notice or not, the company may suspend your service, even cancel it until you do not catch up, the company releases any civil liability, contractual, criminal, commercial and / or other if the above guidelines apply, the customer must ensure compliance with the payment of their services.
www.colombiawebs.com reserves the right to refuse service requests or cancel Web sites whose content contains pornography, defamatory accusations or any other information that violates the law or violates the moral integrity of persons, companies or institutions.
We are not responsible for loss or damage to hosted data. You should take care to back up your files from time to time so that in case of loss or damage, you can restore your files to the server. You undertake and warrant to us that you will use the web space we provide only for lawful activities.
In particular, you warrant and undertake that you will not use the server for anything that infringes legal regulations or infringes the rights of third parties and that you will not authorize or permit any other person to do any such actions. You may not write, link or transmit:
(a) No unlawful, threatening, abusive, malicious, malicious, degrading, obscene, child pornographic, blasphemous or other material in any manner whatsoever.
(B) Any material that constitutes or encourages criminal offenses or infringes any patent, trademark, design right, copyright or any other intellectual property or similar rights of any person under any laws and jurisdictions of any kind.
(C) You shall keep secure any identification, password and other confidential information related to your account and shall immediately notify us of any unauthorized or suspicious use of your account, including loss, unauthorized changes to your password or other security information. You must ensure that all mail sent is in accordance with applicable legislation (including data protection legislation) and in a secure manner. If you are an individual user, you warrant that you are at least 18 years of age and if you are a corporate user, you warrant that the services we provide will not be used by anyone under the age of 18. Any access to networks connected to WWW.COLOMBIAWEBS.COM must be in accordance with the rules of such networks. While we will use our reasonable efforts to ensure the integrity and security of our server, we are not responsible for loss of e-mail or loss of money for any reason whatsoever.
www.colombiawebs.com reserves the right to modify these policies, policies, our procedures, services and prices at any time without prior notice. We are not responsible for any typographical or translation errors. We are not responsible for any loss caused by using our services. Although we try to send notices about policy, service and price changes, we are not responsible if you do not receive them due to, but not limited to, anti-virus and anti-spam filters, errors of your email provider, etc.