Colombiawebs user and client profile

In order to obtain the services of www.colombiawebs.com, all customers must be of legal age (18 years) and legally able to enter into contractual commitments and acknowledge that they have read this contract in all its clauses.

By contracting our services, it is understood that the client, the contracting party, certifies that he/she has read, understands and accepts each of the Conditions that make up this document and that it is his/her wish to contract the services of www.colombiawebs.com under the terms established in these General Conditions.

www.colombiawebs.com reserves the right to review and modify these General Conditions for the contracting of its hosting services.

Price of services: The Client acknowledges the nature of the services provided and the fees and charges, which were initially communicated to him. The Client is aware that the Company may change the specified rates and charges at any time. Offers are contingent upon the acquisition and maintenance of the cost of the services, including the fees charged to the Company by its suppliers.

New accounts and domain transfers: All new accounts or transferred from other servers will be registered and entered in our domain name servers (DNS) within 48 business hours. However, due to unforeseen complications this process can sometimes take up to 72 business hours. Beyond the time it takes to register your service in our network, for both cases, the Client must consider the time it takes to update the data of our servers in your domain by the Registrant Entity.

Pornographic, erotic or adult content is allowed.

NO. The hosting of adult content generates that the IPS of the server where it is located are marked by web authorities that are against pornography and child pornography and this affects the positioning of the websites the clients, in addition these websites are more susceptible to attacks by viruses, malware, hackers and other threats that may affect the security of the server.

Unlimited accounts.

In the Unlimited Accounts your storage amount goes up to 100 Gigas, really they are unlimited since it is a sufficient amount for any corporate project. However, these accounts should not be used to receive any media files, any video files, large files, Warez, any files. If you have a questionable concern (an interest) open a Support Ticket. If you know that your site will use an abnormal usage, and hire knowing this, we will require that you get a dedicated server. If you have any questions please contact us. Abnormal usage is something that a shared server would not be able to provide. Again Please contact us for approval if you feel you may fall under this clause please Contact Us.WWW.COLOMBIAWEBS.COM will not be liable for any refund, damages or loss of data if your account is terminated for violations.

Chinese Forums

Chinese forums are not allowed on our network. These sites require a lot of CPU usage. They almost require a dedicated server to function properly. If they are on any server we will suspend them, and charge an ADMIN fee if they are the cause of a damaged CPU. Admin charges are usually over USD $25 per hour.


You are responsible for any misuse of your account, even if the inappropriate activity was entrusted to you by a friend, family member, guest or employee. Therefore, you should take steps to ensure that others do not have unauthorized access to your account. In addition, you may not use your account to practice a security breach of another account or to attempt to gain unauthorized access to another network or server.

Network Operation

Shared hosting and reseller hosting accounts from www.colombiawebs.com . work on shared resources. Excessive use or abuse of these shares on a customer's network (e.g. in excess of 8% CPU usage) can have a negative impact on other customers. Misuse of network resources in a way that impairs network performance is prohibited by this policy and may result in termination of your account. Although we use Cloudlinux for all servers which prevent resource abuse, those that exceed that limit are suspended by the server, in which case we recommend using VPS or dedicated servers.


It is the customers' responsibility to make all backups of their site. If, in the unfortunate event, something happens to your files, it is your responsibility to have a local copy of your files. We are not obligated in any way nor are we responsible for files, money, time, effort, lost ... Due to this unfortunate event. In addition, if your records are lost, we will attempt to restore them as a gesture of good faith, but we make no promise that the records will be brought back successfully. Again, it is the responsibility of the client.

We make backups of our part, but this process is done for accounts under 10 gigs, if your website has a space occupied by more than this will not be backed up,.

If your website expired and you later wish to renew your account, we keep backup copies until 15 days after your account expires, after this time we do not count on a copy of your website.

Clients with monthly payments or installments

We are very strict on this issue. You must always pay on the agreed date. If you are 4 days late, we will have to suspend your account. After 30 days, an additional fee of USD $ 15 (fifteen US dollars) will be charged to reactivate the account. In all cases we reserve the right to cancel the accounts of clients who do not demonstrate punctuality and commitment in their payments. In case of any difficulty in making a payment on the indicated date, it is up to the client to contact www.colombiawebs.com to explain the situation and exceptionally some special period for payment may be granted.

Loss of data

www.colombiawebs.com is not responsible for any loss of data on the server caused by users, failures in our system or updates to our servers. It is the responsibility of the user to maintain a backup of the site. It is also the responsibility of the user to keep the mail of the webmail system under safekeeping. www.colombiawebs.com will make weekly backups of our servers but the client is responsible for the fact that it may not be possible to restructure the system back to the original data. We will make every effort to restore the data, but success is not fully guaranteed.

The Sites of Warez

Warez Sites are sites that are typically used by "hackers" to illegally trade (upload/download) pirated copies of software programs with others. www.colombiawebs.com has a zero-tolerance policy on all Warez Sites. If pirated software is detected on a user's site it will be removed from our servers without any refund and without any money back. Please note that software companies may also take action against you.

Delays in domain transfer

www.colombiawebs.com is not responsible for delays in domain registrations and DNS transfers caused by third parties or by the user who purchases our services.


www.colombiawebs.com will maintain the confidentiality and security of the information provided by the subscriber for the collection of the service, as described in the Data Protection Act.

www.colombiawebs.com undertakes not to send any advertising unless expressly accepted by the Subscriber. Notification of changes in prices or characteristics of the services offered or internal notifications between the subscriber and www.colombiawebs.com are excluded.


The services contracted with www.colombiawebs.com must be used exclusively for lawful purposes. It is strictly forbidden to use any of the services contracted with www.colombiawebs.com that violate any local, national or international law.

While using the services contracted with www.colombiawebs.com, the subscriber will not be able to Disclose or transmit illegal, abusive, defamatory, racist, offensive, or any other type of information subject to objection, either through photographs, text, advertising banners or links to external sites, as well as publish, transmit, reproduce, distribute or exploit, rent information or software containing viruses or any other harmful component, software or other material that is not original (pirated), infringe intellectual property rights, publish or provide material or resources on hacking, cracking, or any other information that Www.colombiawebs.com. considers inappropriate. Any use of the system for illicit purposes will authorize professionalhost to suspend the contracted services without previous notice.

Programs and scripts

For hosting accounts with execution permissions, the subscriber can install and run the scripts that he or she considers appropriate. However, www.colombiawebs.com reserves the right to deactivate any script or software installed by the subscriber that affects the normal functioning of the servers and harms other customers who host sites on them.


Domains The domains are owned by our customers, even, most requests in full control of it, however there are customers who by their little knowledge in this area, want to be managed by them.

These domains belong to the client, but when they expire they cease to be, as they are automatically taken over by the domain platform.

If the domain expires, and the primary buyer does not renew it, but in one way or another is requested by someone else, it is sold to the person who is interested in it, without informing the primary buyer, (this applies to customers of reseller accounts).

We have no responsibility if the primary customer does not renew his domain, but if another person or customer does, either through us or through another platform.

Support System

Commercial support is provided by means of chat and telephone, technical support is provided through tickets through our customer area, however, if we observe disrespect from the user to our support employees in any of our areas, the company will cancel the service without the right to a refund.

Disrespect: Disrespect is a form of aggression or coercion that deteriorates relationships between people and usually occurs when we employ some of the following relationship-destroying habits: criticizing, blaming, complaining, singing, threatening, punishing, and bribing.

Forms of Disrespect that generate the cancellation of service

1) Use rude, discourteous or foul language, as it may be perceived as disrespectful or harmful to someone in our company

2) Verbal, psychological or physical assault or violence, to oneself, another human being or an institution, as this violates the dignity and integrity of the attacked person. The right to life and honour is enshrined as a fundamental right of persons.

3) Disrespect or deteriorate the institutional image of our company in any of the following behaviors: Speaking inappropriately about our company in forums, websites, radio, television or other media, this in addition to generating the respective cancellation of service, will result in criminal proceedings (slander and injury) and civil damages.

Plan Changes

If at first you buy a plan and within the first 15 days, you want to change the plan for a similar one, the value paid will compensate that new plan, however, this change will have an additional charge of USD $ 10.

Expiration of Services

Normally, our billing and customer service systems try to remind the customer of the expiration of their services, through an email or reminder one month in advance.

However, if in any case, you have not received the reminder of the expiration of your plan, you can make the consultation of the same, by our customer area or chat where you will be informed of the status of it.

Anyway, weekly, we are removing accounts from our servers, which we observed that were not renewed their services, so the company does not respond if you have vital information that can be lost at the time of the expiry of the service, we reiterate the customer must ensure the expiry of their services.

Services for monthly payments

We are strict in the collection of our services, so we permanently send our customers reminder of payment for services in the courts, to make their payments, however if you have trouble paying for services, you should send an email to ventas@colombiawebs.com where you inform us the request for extension, which will not exceed 3 working days and this will not be accepted permanently.

Similarly, if you have a plan with monthly payments, and do not receive a bill, NOT so you have no obligation to pay, so in the event that this happens, you should contact immediately with the billing system, to generate your bill and make the respective payment of it

If you do not pay, whether with notice or not, the company may suspend your service, even cancel it until you are up to date, the company releases any civil, contractual, criminal, commercial and / or other if the above guidelines apply, the customer must ensure compliance with payments for their services.

Miscellaneous Terms

www.colombiawebs.com reserves the right to reject service requests or cancel websites whose content exhibits pornography, defamatory accusations or any other information that breaks the law or harms the moral integrity of persons, companies or institutions.

We are not responsible for the loss or damage of the hosted data. You should take care to back up your files from time to time so that in case of loss or damage, you can restore your files to the server. You agree and guarantee that you will use the web space we provide you with only for legal activities. In particular, you warrant and undertake that you will not use the server for anything that violates the legal regulation or infringes the rights of third parties and you must not authorise or allow any other person to do such actions. You must not write, link or transmit:

(a) No unlawful, threatening, abusive, malicious, degrading, obscene, child pornographic, profane or other material in any way.

(B) Any material that constitutes or encourages the commission of criminal offenses or infringes any patent, trademark, design right, copyright or other intellectual property or similar rights of any person claiming under any law or jurisdiction.

(C) You must keep any identification, password and other confidential information relating to your account secure and you must immediately notify us of any unauthorised or suspicious use of your account, including losses, unauthorised changes to your password or other security information. You must ensure that all mail sent to you is in accordance with applicable law (including data protection legislation) and is secure. If you are an individual user, you warrant that you are at least 18 years of age and if you are a business user, you warrant that the services we provide will not be used by anyone under 18 years of age. Any access to the networks connected to WWW.COLOMBIAWEBS.COM must be in accordance with the rules of those networks. We will use our reasonable efforts to ensure the integrity and security of our server, we are not responsible for loss of email or loss of money for any reason or cause.

www.colombiawebs.com reserves the right to modify these policies, policies, our procedures, services and prices at any time without notice. We are not responsible for any typographical or translation errors. We are not responsible for any loss caused by using our services. Although we try to send out notes on policy, service and pricing changes, we are not responsible if you do not receive them due to, but not limited to, anti-virus and anti-spam filters, errors by your email provider, etc.

Experience in hosting and streaming

14 Years of Experience

We know what we do, that's why we have been in the market for more than a decade, trust your services to colombiawebs.com

Security and stability in your service

We ensure your Reputation

We are aware of the importance of your service, that is why we work 7x24 so that it is always available and optimal.